Shipping policy

Shipping & Delivery Policy

At OwlyraBooks, we are committed to ensuring a smooth and timely delivery experience—whether you're downloading an eBook or waiting for your paperback to arrive at your doorstep. Please review the details of our Shipping & Delivery Policy below.

For Digital Products (eBooks & Downloads)

  • Delivery Method: Instant digital download via email or direct download link after successful payment.
  • Delivery Time: Immediately after purchase confirmation.
  • Access: A secure link will be sent to your email. If you do not receive it within 5 minutes, please check your spam folder or contact us at 
    owlyraofficial@gmail.com

🔒 Note: Sharing, re-uploading, or redistributing the digital file is strictly prohibited under our Copyright Policy.

 For Physical Products (Paperback Books)

  • Shipping Location: We currently deliver paperbacks across India 
  • Processing Time: Orders are processed within 1–2 business days after payment is confirmed.
  • Estimated Delivery Time: 5–7 working days after dispatch, depending on your location.
  • Courier Partners: We ship through trusted logistics partners to ensure safe and timely delivery. Tracking information will be provided once your order is dispatched.

Payment Methods

We currently support the following payment modes:

  • ✅ Prepaid Orders (Credit/Debit Cards, UPI, Net Banking, Wallets)
  • ✅ Partial COD (Cash on Delivery) – a small prepaid amount is required to confirm COD orders to reduce RTO (Return to Origin) issues.

🚫 Note: We do not offer full COD (Cash on Delivery) due to high return rates and logistics challenges.

 Order Tracking - Once your paperback is shipped, you will receive an SMS or email containing your tracking ID and link. You can use this to monitor the real-time status of your delivery.

Packaging & Protection - We take utmost care to ensure your books arrive in mint condition. All paperbacks are packed securely in tamper-proof packaging to protect them from damage during transit.

If your order arrives damaged, please notify us within 48 hours of receiving the package with clear photos at owlyraofficial@gmail.com, and we will assist you promptly.


Delivery Delays - While we aim to deliver every order on time, delays may occasionally occur due to:

  • Weather conditions or natural disruptions
  • Courier delays in remote or containment zones
  • Incorrect shipping address or unreachable phone number

We appreciate your patience and understanding in such situations.


❌ Failed Deliveries & RTO (Return to Origin)

If a parcel is undelivered due to incomplete address, non-response from the recipient, or refusal to accept delivery, the order will be returned to us (RTO). For reshipment, an additional shipping fee may apply.


Can I Change My Address After Ordering? - Address changes can only be made within 6 hours of placing your order. After that, the order is already processed and handed over to the courier partner.

 

📩 Questions or Help? - If you need help with your order, tracking, or delivery concerns, please reach out to:

📧 owlyraofficial@gmail.com  Or message us on our official WhatsApp No - +918770615244

We are always working to improve your experience with us. Thank you for choosing OwlyraBooks!